1. Cancellation by the Customer

• 30 days or more before departure: 10% of the total booking amount will be charged as cancellation fee.
• 15 to 29 days before departure: 25% of the total booking amount will be charged.
• 7 to 14 days before departure: 50% of the total booking amount will be charged.
• Less than 7 days before departure or no-show: 100% of the total booking amount will be charged.

2. Cancellation by Purba Holidays

• In rare cases where Purba Holidays must cancel a trip (e.g., natural disasters, government restrictions, or insufficient participation), you will be offered a full refund or the option to rebook for a future date.

3. Refund Policy

• Refunds (where applicable) will be processed within 10–15 business days from the date of the cancellation request.
• Refunds will be credited through the same payment method used during the original booking.

4. Amendment Policy

• Booking modifications (such as travel date, destination, or package inclusions) are subject to availability and additional charges.
• All amendment requests must be made at least 15 days prior to the scheduled departure.

5. No-Show Policy

• Failure to appear at the scheduled departure time and location will be treated as a no-show, and 100% cancellation charges will apply.
• No refund will be provided for no-shows or unused services.
• Special Terms for Flight and Hotel Bookings
• Airline cancellations and modifications are governed by individual airline policies and may incur additional fees.
• Hotel booking cancellations vary by property, and policies depend on seasonality and promotional rates.
• Non-refundable bookings for flights and hotels cannot be cancelled or modified once confirmed.

6. How to Request a Cancellation

• 📞 Phone: +91-8910385197
• 📧 Email: sales@purbaholidays.com

• Refunds will be processed within 10–15 business days from the date of receiving a valid request.
• Refunds will be made using the same payment method used during the booking.
• Certain services—such as airline tickets, hotel bookings, and customized travel packages—may be non-refundable as per third-party vendor policies.
• Where a refund is applicable, the amount refunded will be after deducting applicable service charges and any cancellation fees.
• For credit card payments, refunds will be credited back to the same credit card account.

• Booking changes (e.g., date, destination, itinerary modifications) are subject to availability and may incur additional charges.
• Amendment requests must be submitted at least 15 days before the scheduled departure.
• Some changes may not be possible due to supplier or partner restrictions.

• Flight changes are governed by airline policies and may include additional charges.
• Hotel changes depend on the property’s policy and seasonal conditions.
• Non-refundable flight and hotel bookings cannot be amended or cancelled once confirmed.

6. How to Request a Refund

• 📞 Phone: +91-8910385197
• 📧 Email: sales@purbaholidays.com

• Definitions
  1.1 “Company” refers to Purba Holidays, its affiliates, and representatives.
  
  1.2 “User” refers to any individual accessing or using our services or website.
  
  1.3 “Services” refer to all travel-related offerings by Purba Holidays, including but not limited to tour packages, accommodation bookings, transportation, and holiday planning.
  
  1.4 “Booking” means the reservation or purchase of any service offered by Purba Holidays.
• General Use:
  2.1 By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
  
  2.2 The content on our website is for personal and non-commercial use. Reproduction, copying, or redistribution of any content without written consent is prohibited.
  
  2.3 You are responsible for keeping your account details and login credentials secure. Purba Holidays is not liable for any misuse resulting from unauthorized access to your account.
• Booking Terms:
  3.1 Accuracy of Information: We strive for accuracy, but occasional errors (typographical or pricing) may occur. We reserve the right to correct such errors and cancel or amend bookings accordingly.
  
  3.2 Pricing: All rates are subject to availability and change without prior notice. Unless stated otherwise, prices include applicable taxes.
  
  3.3 Booking Confirmation: A booking is only confirmed upon receipt of full or partial payment and issuance of a written confirmation via email or SMS.
  
  3.4 Payment Terms: Payments must follow the schedule provided at the time of booking. Non-payment may result in cancellation without notice.
  
  
• Cancellation and Refund Policy:
  4.1 Cancellation by User: All cancellations must be made in writing. The applicable cancellation charges depend on the terms of your selected package and may vary.
  
  4.2 Cancellation by Purba Holidays: In rare cases of force majeure (e.g., natural calamities, political unrest), we reserve the right to cancel a booking. In such cases, we will offer a full refund or an alternative arrangement.
  
  4.3 Refunds: Refunds are typically processed within 10-15 business days. Service charges and taxes may be non-refundable. Some third-party bookings (like airlines or hotels) may have non-refundable clauses.
• User Responsibilities:
  5.1 It is your responsibility to ensure that your passport, visa, and travel documents are valid for the destination.
  
  5.2 Users must adhere to local laws and customs at the travel destination. We are not liable for any legal violations.
  
  5.3 Any special requests (e.g., accessibility, dietary needs) must be communicated at the time of booking. While we will try our best, we cannot guarantee fulfillment of such requests.
• Limitation of Liability:
  6.1 Purba Holidays acts as an intermediary between the user and third-party service providers (airlines, hotels, transport). We are not liable for any actions or omissions of such providers.
  
  6.2 Our liability is limited to the amount paid by the user for the particular booking.
• Intellectual Property:
  7.1 All content on our website—including logos, text, graphics, and images—is the intellectual property of Purba Holidays. Unauthorized use is strictly prohibited.
  
  7.2 You may not use our trademarks or logos without express written permission.
• Privacy Policy:
  8.1 By using our services, you consent to the collection and use of your personal information in accordance with our [Privacy Policy].
  
  8.2 While we adopt industry-standard data protection practices, no method is 100% secure, and we cannot guarantee absolute data safety.
• Governing Law and Dispute Resolution:
  9.1 These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.
  
  9.2 Disputes may also be resolved through arbitration, in accordance with the Arbitration and Conciliation Act, 1996.
• Modifications to Terms:
  10.1 We reserve the right to modify these Terms at any time. Any significant changes will be updated on our website.
  
  10.2 Continued use of the website after changes implies your acceptance of the updated Terms.
• Force Majeure:
  11.1 Purba Holidays shall not be liable for delays or non-performance due to causes beyond our reasonable control, including natural disasters, strikes, wars, pandemics, or government actions.
• Contact Information:
  For queries regarding these Terms & Conditions, contact us at:
  📞 Phone: +91-8910385197
  📧 Email: sales@purbaholidays.com
  🌐 Website: www.purbaholidays.com
  🏢 Address: Siliguri, Ashoke Nagar, Word No-31, Darjeeling, West Bengal - 734005